Diagonal Communication: How Does It Benefit Businesses?

5 Mins Read Debamalya Mukherjee 01 Oct 2023
Diagonal Communication

Effective communication is a cornerstone for success in the dynamic landscape of modern business. While vertical and horizontal communication are well-known concepts, diagonal communication is a crucial yet often overlooked aspect that is pivotal in achieving seamless collaboration across organizational hierarchies. 

In this post, we will explore this type of communication and its characteristics, purpose, and objectives. Plus, we will delve into the tangible benefits it brings to businesses, backed by real-world examples.

Defining Diagonal Communication

Defining Diagonal Communication

If you wish to define Diagonal communication, it refers to the exchange of information, ideas, and feedback between individuals from different levels of the organizational hierarchy who are outside of direct reporting relationships. You learn this quite early on if you study for a communication degree.

Unlike vertical communication, which flows up and down the hierarchical ladder, and horizontal communication, which occurs between colleagues at the same level, this type of communication transcends these boundaries, promoting cross-functional understanding and synergy.

Characteristics Of Diagonal Communication

Diagonal communication is one of the most important forms of communication that businesses must know about. Some of its identifying traits are:

1. Cross-Functional Collaboration

Cross-Functional Collaboration

Diagonal communication involves individuals from different departments or functional areas, facilitating cross-functional collaboration and sharing diverse perspectives.

2. Informal Nature

Like informal communication and verbal communication, this upward flow of communication often occurs informally through impromptu discussions, emails, or even casual conversations during breaks. 

This informal communication is necessary as a stress reliever, helping employees regain their focus after a quick break with colleagues. Who wants to talk about serious issues and things when taking a break?

3. Flexibility


Diagonal communication is flexible and adaptive, allowing individuals to bypass the rigid chain of command and communicate directly with colleagues from other departments.

4. Speed And Efficiency

Since diagonal communication avoids the layers of the hierarchy of communication, it can lead to quicker decision-making and more efficient problem-solving.

Purpose And Objectives Of Diagonal Communication

The primary purpose of diagonal communication is to break down silos and foster a culture of collaboration, knowledge sharing, and innovation. It enables employees at various levels and departments to work together towards common goals. 

The primary objectives of diagonal communication include:

1. Enhancing Cross-Functional Understanding

Enhancing Cross-Functional Understanding

Diagonal communication helps employees understand their colleagues’ roles, challenges, and contributions in different departments. This understanding improves teamwork and reduces misunderstandings. 

2. Accelerating Decision-Making

By allowing information to flow diagonally across the organization, decisions can be made faster as key stakeholders can directly communicate and align their viewpoints.

Instead of going through standard hierarchical levels of communication, you can ask a friend of yours for help through informal channels. This makes forming solutions easier.

3. Sharing Best Practices

Diagonal communication provides a platform for sharing best practices, lessons learned, and innovative ideas, leading to continuous organizational improvement.

4. Strengthening Employee Relationships

Employees communicating diagonally promotes relationships beyond their immediate teams, leading to a more cohesive and inclusive work environment. It also helps break down cultural differences in communication in workplaces with higher cultural diversity. 

Benefits Of Diagonal Communication For Businesses

The primary diagonal communication benefits that can help an organization grow are:

1. Innovation And Creativity

Innovation And Creativity

Diagonal communication encourages the exchange of diverse perspectives, fostering an environment of innovation and creativity. When employees from different departments share their insights, it often results in groundbreaking ideas that can drive the business forward.

2. Efficient Problem-Solving

In complex business challenges, diagonal communication can provide a multidimensional approach to problem-solving. This enables organizations to address issues more efficiently by leveraging individuals’ collective knowledge and expertise from various backgrounds. 

Also, employees might often develop creative solutions for solving problems by the management fostering interdepartmental communication.

3. Improved Employee Morale

Improved Employee Morale

When employees feel that colleagues and superiors value their ideas and opinions, their morale significantly boosts. This, in turn, leads to higher job satisfaction and a more engaged workforce. It makes the employees work more productively, giving a sense of loyalty toward the organization.

4. Enhanced Communication Skills

Diagonal communication enhances employees’ interpersonal and communication skills. They learn how to effectively convey ideas to individuals who may have a different level of familiarity with their field of expertise. Plus, it helps professionals to overcome language barriers of communication as well!

5. Better Organizational Alignment

Better Organizational Alignment

When teams communicate diagonally, it contributes to a clearer understanding of the organization’s goals and strategies. This alignment ensures that everyone is on the same page and working towards shared objectives.

Some Other Benefits Of Diagonal Communication Are 

Flexibility: It is particularly flexible in its passage of information across the organization without strictly adhering to hierarchical lines.

Employee Empowerment: Diagonal communication empowers employees, making them feel they are valued and concerned About.

Holistic View: Managers get a fuller understanding of how the company runs; this makes stronger strategic planning possible.

Reduced Miscommunication: Because information passes through fewer layers, there is less danger of miscommunication. Information doesn’t get distorted on the way.

Faster Response Time: Information can reach decision-makers directly, so decisions are made faster.

Cross-Functional Understanding: They learn a better appreciation of how different departments play their roles in making the company successful.

Employee Satisfaction: Having open channels of communication leads to greater job satisfaction.

Increased Trust: Employees get a sense of transparency and trust out of diagonal communication.

Employee Engagement: It engages staff by making them feel part of the broader conversation within an organization.

Adaptability: Through diagonal communication, swift information sharing allows for the flexibility to adapt quickly. Better Team Dynamics: Teams can work together more effectively, improving team dynamics company-wide.

Examples Of Diagonal Communication In A Business

Here are some diagonal communication examples to help you understand how it happens in workplaces.

1. Product Development

Product Development

Imagine a scenario where the marketing team communicates directly with the R&D team. This diagonal communication allows marketers to directly convey customer feedback and market trends to the R&D team, leading to the development of products that align better with customer needs.

2. Performance Improvement

In a manufacturing company, frontline employees could communicate diagonally with the quality control team. By sharing insights about production challenges, these employees contribute to process improvements, resulting in higher product quality.

3. Project Management

Project Management

Diagonal communication can play a vital role in project management. For instance, when project managers interact directly with team members from different departments, they can allocate resources more effectively, anticipate potential bottlenecks, and keep projects on track.

4. Feedback Loop

Consider a retail business where sales representatives communicate diagonally with inventory managers. This facilitates real-time feedback on product demand and customer preferences, allowing for timely adjustments in inventory levels and stocking strategies.


In conclusion, diagonal communication is a powerful tool that businesses can leverage to bridge gaps between departments, encourage collaboration, and drive innovation. 

Promoting a culture of openness and inclusivity enhances employee engagement, problem-solving capabilities, and overall organizational effectiveness. 

As businesses continue to navigate the complexities of the modern world, recognizing the significance of this type of communication can provide a competitive edge and position them for sustained success.

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Debamalya is a professional content writer from Kolkata, India. Constantly improving himself in this industry for more than three years, he has amassed immense knowledge regarding his niches of writing tech and gaming articles. He loves spending time with his cats, along with playing every new PC action game as soon as possible.

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